Where Were You 10 Years Ago Today?

Ground Zero, taken from where the towers used to stand

Obviously today is a day of reflection for all of us, and a day of remembrance, mourning, hope and many other emotions for those closest to the tragedy.  I was in Arizona that day, just getting up to start my day when I turned on the TV to see the first tower up in smoke.  I was transfixed to the TV and at a complete loss for what to do.  It was surreal having a complete feeling of helplessness while watching it all unfold minute by minute.  I’ve spent this morning scouring social media and online news reading and absorbing countless stories from those who lost the most that day and thought I would share a few of the most impactful from my point of view.

  • The one must read story about  a town most impacted by 9/11 and events over the past decade:  “Hit Hard by 9/11, a Piece of Queens Struggles to Let Go”
  • An interactive map that lets you pinpoint and comment about where you were on 9/11.  Thousands of entries from everywhere on the planet.
  • A ten year interactive timeline of the evolution of ground zero, complete with pictures.
  • An article about the complex algorithm that was used to order all 2,983 names on the ground zero memorial.  It certainly wasn’t alphabetical, rather based on the complex relationships that existed among the victims.  Really interesting.
  • Jeff Jarvis, a survivor of 9/11, is at the memorial site today tweeting live about his observations @jeffjarvis
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The Love For My Son

I’ve always heard the comment “you’ll never understand the love you can have for someone else until you have a child” and while I appreciated the point of view, I never really understood.  Now I do.

During Renee’s pregnancy, I never really had a deep bonding with this baby that I’d never seen and only periodically thought about throughout the day.  For Renee it was entirely different since she had this being growing inside her.  He was always present for her and there was a special bond developing and growing over those nine months.

It began for me in one precise moment, a moment I will never forget.  When his head first appeared in our world, that 1 second moment, I knew he was mine and that I already loved him in a protective and sacrificing way more than anything else in the world.  It really is hard to explain – unless you’ve experienced it then you know what I mean.

What’s so strange about this for me?  I don’t even know him.  I mean, even now after three weeks, he can’t talk to me, engage me or reciprocate my love in any way.  He can’t yet even look me in the eye.  All he does is sleep, eat and poop and while he is the master of all three, it’s all he can do and my interactions with him are exclusively caring for those three needs.  So why this deep, overwhelming emotional connection?  There is one attribute of a child that is unique about any other relationship or connection we can have – with pets, friends, partners, parents – that our children came from us, we made them, they are uniquely part of us and for me there seems to be an innate “protective and sacrificing” love that does not and cannot apply to anyone or anything else in exactly the same way.

There’s another new and exciting realization from this experience – a deeper appreciation, understanding and bond with my own parents, particularly my mother, for the sacrifice, commitment, guidance and love that she had and continues to have for me.  I never really even thought about what it meant to be a parent, much less having an appreciation for the 42-year sacrifice, protection and guidance that has dominated my mother’s life.

My favorite time with Jack now is when he is awake and alert while I’m holding him, usually after feeding.  In the span of one minute, his facial expressions gyrate across an entire spectrum that seems to communicate happiness, sadness, laughter, fear, constipation, joy, anger, wonderment, confusion, rage, contentment, exhaustion and anticipation.  I watch him intently seeing not only the physical features that are uniquely Renee or uniquely me, but also the emotional expressions that resemble us as well.  I think about him growing up and visualize various stages of his life when we can play together, when I embarrass him in front of his girlfriend, seeing him graduate, imagining what his personal and professional passions will be and worrying about whether he will be happy in life.

But for now I’m content to cherish each day, as every day that passes is one that he is growing up and that is forever in the past.

One thing is for sure, I love my son.

What’s Next? Part 2: Finding the Right Opportunity

In Part 1 of What’s Next?, I discussed my ideal search criteria for finding my next professional role.  In this post, I’ll talk about my process of uncovering, narrowing and choosing the right opportunity based on that criteria.

So, here’s the process I’ve been following –

Determining my ideal search criteria.  Geography, role, stage of company development, industry and cultural attributes were all important to consider during this self-assessment stage.  Part 1 of this series was devoted solely to describing in detail this first step.

Putting myself “out there”.  This step involved several activities for me, most important (and most surprising) of which has been this blog.  While I didn’t anticipate or intend it, there’s been a positive reaction to my personal and professional transparency, perhaps I’m coming across as more genuine and “knowable” than a typical candidate, I don’t know.  My original intentions for the blog were simply to enable  my close friends and family to keep tabs on me and the important things in my life, to motivate myself to form and articulate points of view on certain subjects and finally, to keep a journal of sorts.  While readership is not substantial, my blog is discoverable during the recruiting process and it has helped, not hurt my search efforts based on feedback I’ve received.

Another important component of this step was to take ownership of my personal brand – ensuring consistent, comprehensive and current information and messaging everywhere online.  Updating and staying active on LinkedIn, Twitter, Facebook, Google+ and this blog ensures that I’m easy to discover and the message I want to share is consistent across all platforms.

Firing up the network.  To be clear, this is not (yet) to target specific companies although several companies have emerged opportunistically directly from my network right from the get-go.  This step is really about a discovery process of re-connecting with folks in my existing network to 1) get introductions to others in their networks that either I want to meet or they recommend, and 2) to get perspective and insight into what is happening in the marketplace for the types of roles/companies I’m interested in.  I reached out to friends, current and former colleagues, VC’s I’d met while raising capital for TrueCar and Pricelock and tried to prioritize the initial outreach according to my search criteria in step 1.  So balancing access to both geography and to types of target companies I am seeking helped to focus the first round of contacts.

This has been the most fun part of the process for me, re-connecting with people that I’d lost touch with and also forging new and interesting relationships.  The more conversations I have, the more I notice trends in advice, perspectives and prospective company names.  Having “insider information” or knowledge of specific companies that others believe would be a strong fit really provides an efficient, targeted leg up on identifying interesting and high probable fit companies.  This outreach process started nearly 3 months ago for me and I did no real specific company targeting for the first two months.  I had conversations and/or met with roughly 100 individuals during this phase, half of which I reached out to directly and the other half came through introductions from the first half.

Creating a target list of companies, researching and narrowing.  After several rounds of networking conversations and research, I had well over 50 companies across 4 geographies that were mentioned somewhere along the way or came up in my own research.   Without getting too scientific, I matched up the opportunities first against my criteria and second where I thought I could get a personal introduction.  This trimmed the list by half to roughly 25 companies, a healthy portfolio recognizing that a portion of the remaining wouldn’t be a fit from a role perspective, meaning no senior ops leadership role is currently available.

Another important output of this step was to identify the “key influencers and connectors” from all of the prior networking activity that have credible access and can make quality introductions to the “short list” of interesting companies.  There are less than 10 of these connectors on my list, but most have provided multiple introductions or referrals.

Circling back for introductions.  Folks in my network really appreciated that I was specific when I reached back out to them for introductions.  Instead of contacting them for another general conversation or update, I asked for referrals to specific companies.  In many cases, I crafted the introductory email that they could forward to their contact with personal comment.  While I deeply appreciate the time people have invested in collaborating with me, I owe a huge debt of gratitude to this smaller group of people who have put their own personal credibility on the line by introducing and recommending me to others in their networks.

Eat your Wheaties and dig deep, time to interview!  While every conversation is ultimately an “interview”, this stage is the most grueling and requires a lot of energy – actually going through the interview process with specific companies.  I’m finding that EACH company that I enter the process with as a candidate involves 3-6 rounds of interviews and requires interviewing deeply with 5-10 individuals at the company, Board and investor group.  Total interview time alone, excluding travel time, can top 25-30 hours per company.  This is the stage where I’m spending the preponderance of my time now across a “handful” of companies, although not every opportunity is in the same stage of development.

It is important to note that my approach has been a very personal one – reaching out to my network, extending that network and getting personal introductions and referrals to companies.  I did not post my resume anywhere online or respond to any job postings through traditional channels.  My experience shows that where supply outstrips demand (limited roles available, many gunning for them) and the more senior the role, the more critical a referral and personal introduction becomes to even be considered for a role.

I hope and expect to complete the process and make a decision within the next 30-60 days and dive into the next exciting role on or around October 1.  If I’m lucky enough to find and land the right opportunity, I’ll post Part 3 and let you know who it is.  Stay tuned!

So What’s Next? Part 1: My Search Criteria

Now that the cat is out of the bag on my departure from TrueCar, lot’s of folks have been asking what’s next for me professionally.  So I thought I would share my process and how I’m thinking about what I want to do next in a series of posts.  I actually began this process several months ago, it’s been a challenging journey with emotional highs and lows but has also been rewarding having met some incredible people and re-connected with others.

Bottom line, there are a number of potential paths to take and criteria to examine – company size, role, geography, my risk appetite, work/life balance – and there are pros and cons to each of the many combinations.  The good news for me?  I’m not ready to make a decision and I’m in no hurry.  And I’ve been blessed with a unique opportunity to have a professional transition at the exact time that my child is born and I plan on taking advantage of simply being a dad and staring at my son for a few months.  I’m extremely thankful for that opportunity.

So how am I going about my search for the next big thing?  There are really two high-level components to the process.  First, being clear about my search criteria and second, executing a process for uncovering opportunities and ultimately choosing one.  I’ll talk about the first component in this post – my ideal search criteria.  Important to note that “ideal” implies a willingness to compromise and evaluate tradeoffs, which in turn requires that criteria are ranked in priority importance.  Here are mine, in order:

  1. I’m not going to start my own company from scratch.  So, I’m looking to partner with a Founder or Founding team.
  2. Chemistry with and complementary skills to the Founder(s) is an A-1 priority.  Alignment on strategy, roles, values, culture, team building among others is important.
  3. I have a strict “No Asshole” rule.  Meaning I won’t work for one, I won’t be one and I won’t participate in a culture that rewards being one.  It’s toxic and threatens both morale and productivity.
  4. I’m looking for an early stage, venture-backed business post Series A.  As opposed to a pure garage startup with limited traction and no funding.
  5. I want to build a company with balance – work / life / pursuits.  I have enough experience to know that working 80-hour weeks just because your “supposed to” in a startup is bunk.  A culture of work hard, smart and leaving some juice for personal pursuits is far more productive.  I’m also not suggesting that clocking a 40-hour week is the right answer either.  You work harder in a startup, period.  But balance is possible.
  6. I’m considering four geographies.  Boulder, Austin, Bay Area and Los Angeles.
  7. I don’t care about industry vertical, but…
  8. I want to focus on a huge industry with a large addressable market.  Even better if the industry is fragmented with limited established brands.  But it needs to be a big idea.
  9. I’m targeting CEO roles, but will consider COO roles.  This is really a function of the experience/strengths of the Founder, back to chemistry.
  10. I want to build a company that solves a real problem and helps people in some meaningful way.
So, have I narrowed myself out of sufficient considerable opportunities?  Maybe, but that’s why its important to create and priority rank a list of criteria, so I fully understand the tradeoffs to be made and which of them can be compromised to create a broader set and volume of opportunities.
These are, at a minimum, guideposts for targeting companies, roles and geographies.  In Part 2, I’ll talk about the process of uncovering, narrowing and choosing which roles to pursue.

Thank You TrueCar

As I wrote in a previous post, there are several “life events” happening for me simultaneously.  Last week it was the birth of my first child and this week a professional transition – my last week of employment with TrueCar.  As I reflect on the past 3.5 years, I am incredibly grateful for the opportunity to have learned so much about building a company from the ground up.  Most important however, I’m thankful to have worked with an amazingly talented team of people – product specialists, statisticians and analysts, engineers and technologists, finance and accounting gurus, lawyers, PR and marketing wizards and the list goes on.  The original leadership team in particular deserves and has my deepest gratitude – Damon, Chris, Mike and Jesse – who took a risk in joining our startup and did so because they all shared a vision for building a business that had the potential for changing a huge industry.  And we did it!

While I’m excited to move on and tackle another challenge, it will be difficult to replicate the quality and cohesiveness of the team we built at TrueCar.  Building a leadership team of the best, who can also function at a high level together, is really hard to do.  It’s not just about intellect and job skills, its about personality, values and cultural fit as well.  A startup is by definition chaotic, ambiguous, uncertain, stressful and requires more time away from family than a normal “job”.  It can also be incredibly rewarding and energizing.  Its not for everyone, in fact its not for most.  But it was right for these guys and for the functional teams they built.

Finally, special thanks to Scott for giving me the opportunity to join him in building the business.  Eternally grateful.

A Week of Firsts

At 42 years old, I didn’t think so many “first” new experiences could possibly be packed into a single week.  That was before the remarkable experience of childbirth.  Renee and I welcomed our son Jack Robert Taylor into the world last Saturday, July 16.

Look at that hair!

Now that we are a week post-delivery, I thought I would share a few firsts in my life as experienced during the week.  I’m sure there are many more to come!

  • First time experiencing the miracle of childbirth.  And it is a miracle.  I was doing great helping Renee through the birthing process, really holding it together until I saw Jack’s head, then the rest of his body enter our world.  Then I lost it.  Remarkably emotional and never to be forgotten experience.  And made even more special by having my Mom and Aunt join us for the birth.
  • First time driving 20mph in a 30mph zone.  Seriously, I’ve got a bit of a lead foot and can’t remember the last time I drove the speed limit.  The drive from the hospital to our house was terrifying.  It was old lady driving at its best.
  • First time experiencing true sleep deprivation.  Now I’m a guy that needs his beauty sleep and while I’m losing some sleep, I’m actually sleeping like a King compared to Renee who is up constantly feeding.  We’ve worked out a system that in short has made our days highly efficient.  The next step?  Finding some time for each other.
  • First time there’s someone utterly dependent on me for survival.  I’ve become instantly unselfish.  There is no other way now.  It’s cool.
  • First time I felt relieved to the point of giddy by someone else taking a poop.  To be clear, the first few days are tense when the baby is losing weight and is not pooping and so when it finally came it was the best laugh Renee and I had since the birth.  Now we just laugh every time he poops because it sounds like a volcanic eruption and it scares him.  I’m laughing right now thinking about it.
  • First time I put my wife’s appointments on MY calendar.  Everything must be planned and synched between us.  If she can’t take our ESP machine (Eating, Sleeping, Pooping), then I need to care for him.
And finally,
  • First time I realized my life is really different now.  Friday night our neighbors were having a huge, blowout bash and there was a moment when Renee and I were on the couch, she was holding Jack and I was trying to figure out if the explosion I heard was Jack soiling his diaper.  Sticking my nose in his leg opening didn’t do it, so I stuck my finger in his diaper and got a creamy chocolate surprise.  So there I am, baby poo on my finger, looking at Renee and listening to the trance music and revelling next door.  I said, “Well, our lives sure changed overnight, heh?”.  It was good for another gut-busting laugh.
All you parents, what other “firsts” did I miss?

Renee on the Eve of Baby G

Renee on the Eve of Baby G. Inducing at 6am tomorrow. http://ow.ly/i/elOY

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